Announcing FencR Support

FencR Support is now live inside the app. Click Help in your dashboard sidebar and you land on a page built to answer your question and, if it cannot, get it to us right away.

Search and browse the answers

Search in plain language, like "refund" or "cannot book practice", and results appear as you type. The documentation and our written answers are searched together, so there is nothing to decide up front.

Prefer to browse? The answers sit below the search, grouped by topic and scoped to your role, so admins see setup, billing, and roster questions while athletes and parents see booking, plans, payments, and waivers. Troubleshooting cards cover the common ones, from an invite that never arrived to a plan that shows no credits left.

Report an issue in a few seconds

If you still need us, the form is on the same page. Choose a topic, set the impact:

1. Low, a question or minor annoyance
2. Medium, it is blocking part of your work
3. High, your club cannot operate

Then describe it and attach a screenshot if it helps. Your request reaches our support inbox and our team Slack the moment you send it.

Track every request

Everything you file appears under My requests with its current status: Received, In progress, Fixed, or Closed. No separate helpdesk login and no ticket number to keep in an email.

Reach us night or day

Support is open whenever you are, and it works even before you have joined a club, because "I signed up and I do not have a club yet" is a great question to ask us.

Free, like everything else on FencR

Support is included for every account, alongside scheduling, plans and credits, invoicing, waivers, session announcements, the self serve Check In Kiosk, and everything in FencR 1.8. No tiers, no caps, no priority support to upgrade to.

Already on FencR? Click Help in the sidebar. Not yet? Building a club takes about fifteen minutes, and the help is in the same place as the software from day one.